What type of ingredients are used in your products?

​

Lacanale Olive Oil Products is against animal testing and doesn’t use any animal products in our formulations.  We are committed to taking an ethical approach to each and every ingredient in our products, even right down to our packaging and labelling.

​​

Not all ingredients used in all our products are organic, however those ingredients that are organic are 100% organically certified.  The non-organic ingredients used are sourced at the highest quality and potency from their country of origin, to ensure the full benefits of each ingredient, proper growth in its own natural environment, a guarantee that the quality and potency is of the highest level and eliminates substituted farming and man-made growth interference.

​

It is a promise that all products are free from preservatives and chemicals and rest assured that there is no Sodium Lauryl Sulphate in any of the products.  All ingredients are free of genetic modification and have been farmed ethically for sustainability of our precious Earth, keeping each ingredient at its natural constituents.

​

All skincare products are:

• are 100% pure and organic;

• have no fillers;

• are hypo-allergenic;

• FREE OF - preservatives, bismuth, talc, dyes, parabens, carmine, fragrances, fillers, chemicals in general.

​

Lacanale Olive Oil Products formulations free the skin of environmental and lifestyle pressures due to being gluten free, vegan, active and alive plant-based skin food.  Our pricing won't burden the family budget as a little goes a long way, hence less is more.  We aim to ensure our products are all ethically priced.  We are also active on Social Medial platforms like Facebook and Instagram.  We are honoured to welcome new fans and brand admirers. 

Should the unlikely event of an irritation occurring from the use of the products, please discontinue use and notify us immediately.

 

​ Are your products unisex and/or multi-use?

​

Yes, our products are unisex and are also multi-use.  What is generally good for your skin is good for your hair as well, so our products are from top to toe use, meeting the needs of all individuals leading diverse and super active lifestyles.  Lacanale Olive Oil Products ensures that all our products are non- harmful to health and non-harmful to the environment and encourage recycling of all our packaging.

​​​

​What are your payment options?

​

All prices quoted and sales transactions are in Australian Dollars.

We accept online payments via Paypal or direct deposit as well as upon local pickup.

​​

​What are the delivery costs?

​

Based on Australia Post freight charges.

International shipping may vary.  Please contact us for an accurate shipping cost

​

Can I pick-up my order?

​

A local pickup option is available for those within the Perth metropolitan area.

​Contact us to determine a suitable time to collect your order.

​​

When do you deliver my order?

​

Your order will be dispatched in the same day.  We deliver via Australia Post to anywhere within Australia and international.  Australia Post makes every effort to deliver within 7-8 business days within Australia.  If you are not home when the product/s are delivered, Australia Post will leave a card at the address advising you that an attempt has been made to deliver your product, and of the local post office you can collect it from.

​

What is our cancellation policy?

​

Our order process is fast and generally if the order is generated on a Friday after 5pm (Perth Time) it will be sent on the Monday and therefore can be cancelled.  Orders are dispatched on a daily basis from Monday to Friday.  If you do have a change of mind, please advise immediately prior to 2pm (Perth Time) before dispatch.

​

​Do you have a Refund/Returns Policy?

​

If a product is damaged upon opening, please return the product for a replacement or refund.

​​

If you change your mind after purchasing a product, you will be given a full refund if the product is returned within 10 days of purchase and the product hasn’t been opened.  ​

If you are extremely unhappy with the product/s that you have purchased, please do contact us and tell us your thoughts.  We operate in good faith and will do our best to ensure your complete satisfaction as customer service is always our number one priority.  We can only improve on constructive feedback and appreciate your time in bringing matters to our attention.

​Refunds will be made via a bank transfer.

​

How do I return products?

​

We will guide you via email or over the phone as to how to return your unwanted order through the mail if you need to do so.   The cost of returning the package is the customer’s responsibility.  We recommend returning your item using registered post with a tracking number as proof of initiating your return in case your item is lost in mail.  We are not liable for items that are lost in transit without parcel tracking.
   
We strongly recommend that you register your parcel and retain the tracking number, as Lacanale Olive Oil Products is not liable for any returns that are lost in transit.

​

​How can I become involved with the wholesale distribution?

​

For all local and international wholesale and distribution, please contact us.